Privacy Policy

Your privacy matters. This page explains what we collect, why, and how we protect it.

Last updated: 09 August 2025

1) Who we are

Hosur Drop Taxi (“we”, “our”, “us”) provides one-way and round-trip cab services starting from Hosur and nearby areas. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and services.

2) What data we collect

  • Contact details: name, phone number, email address.
  • Booking details: pickup & drop locations, dates, times, preferences, passenger count.
  • Payment details: payment method, transaction IDs (processed securely by our payment partner; we don’t store full card details).
  • Device/usage data: IP address, browser type, pages visited, and interactions for analytics and security.
  • Driver app/operations data (if applicable): live location during an active trip, trip distance & duration for billing and safety.

3) How we use your data

  • To create and manage bookings, dispatch rides, and provide customer support.
  • To calculate fares, process payments, issue invoices, and handle refunds.
  • To send trip updates, service messages, and important notifications.
  • To improve our website, services, safety, and fraud prevention.
  • With your consent, to share offers or updates via email/SMS/WhatsApp (opt-out anytime).

4) Legal bases we rely on

We process data on one or more of the following bases: (a) your consent; (b) performance of a contract (your booking); (c) legitimate interests (service improvement, fraud prevention); (d) compliance with legal obligations (tax, law enforcement requests).

5) Cookies & analytics

We use cookies to keep sessions secure and to understand site usage. We may use analytics tools (e.g., Google Analytics) to measure traffic and performance.

  • Essential cookies — required for core functionality (can’t be turned off).
  • Analytics cookies — help improve the site (you can opt out via your browser or our cookie banner if implemented).

6) Payment processing

Payments are processed by our PCI-DSS compliant partner [Replace with Provider, e.g., Razorpay/Stripe]. We never store full card numbers or CVV on our servers. See our payment partner’s privacy policy for details.

7) Sharing your data

We do not sell your personal data. We may share limited data with:

  • Drivers/partners — to fulfill your ride (name, pickup/drop, time, contact number).
  • Service providers — hosting, analytics, SMS/email gateways, payment processors—bound by contractual confidentiality.
  • Authorities — if required by law or to protect rights, safety, and prevent fraud.

8) Data retention

We keep data only as long as necessary for the purposes above, and to meet legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize it.

9) Data security

We use reasonable technical and organizational measures (HTTPS, access controls, least-privilege policies) to protect personal data. However, no method of transmission or storage is 100% secure.

10) Your choices & rights

  • Access/Update: request a copy or correction of your data.
  • Delete: ask us to delete your data where applicable.
  • Opt-out of marketing: use unsubscribe links or contact us.
  • Consent withdrawal: where processing is based on consent, you may withdraw it anytime.

Note for India (DPDP Act 2023): You may contact our grievance officer (details below) for queries/complaints about personal data handling.

11) Children’s privacy

Our services aren’t directed to children under 18. If you believe a child provided us personal data, contact us and we’ll take appropriate steps to remove it.

12) International transfers

Some service providers may be located outside India. Where used, we ensure appropriate safeguards are in place (contractual protections, data minimization).

13) Third-party links

Our site may link to third-party websites. Their privacy practices are governed by their own policies; please review those when you visit them.

14) Grievance officer / Contact

For questions, requests, or complaints (including DPDP 2023 grievances):

  • Name: [Grievance Officer Name]
  • Email: support@hosurdroptaxi.com
  • Phone: +91 9043334658
  • Address: Hosur Main Road, Hosur, Tamil Nadu 635109

15) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the new version here and update the “Last updated” date above. Continued use of our services means you accept the updated policy.

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